Ways to contact us

We're available Monday to Friday, 9am – 5pm AEDT.

Email us

For non-urgent and general help, contact by email. We'll get back to you promptly.

Submit a request

Call us

If you need urgent assistance, contact one of our friendly support staff to assist you.

1300 168 359

Chat with us

Prefer to chat with one of our experienced agents? We're online and ready to help.

Chat now

Submit a request

Please let us know how we can help by choosing from the options below - I have a question about my account I need payment support or hardship assistance I need to rearrange my payments I need to verify my identity I want to close my account I need a copy of my account statement I have received an email from Openpay regarding a refund for an overcharged amount I'm a merchant and need help I need technical support