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  1. Openpay Help Centre
  2. Account Help

Account Help

Have an existing account and have a query about it? Let us help.

General

  • Why is my Openpay account locked? (Troubleshooting)
  • How do I reset my password?
  • I've forgotten my account email address to my Openpay App
  • How can I update my personal details?
  • What do I do if my phone number is already registered?
  • How do I update my card details?

Spending Limits and Pre-Approvals

  • I received an email or SMS about an increase to my spending limit.
  • What is my Spending Limit with Openpay?
  • How do I increase my Spending Limit with Openpay?
  • Why is my account locked after applying for a Pre-Approval?

Can't find what you're looking for?

Email us

Reach out to our dedicated support staff via our help form! We'll get back to you promptly.

Call us

Contact our friendly support staff for assistance. We're here Monday to Friday, 9am – 5pm AEDT

Chat with us

Prefer to chat with one of our experienced agents? We're online and ready to help.

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