We sometimes pre-authorise a payment on your chosen card before you create a plan. This holds the payment amount temporarily. Then, once the plan is created, this pre-authorisation is converted into an actual charge which counts towards your initial payment.
If the purchase is not completed, the pre-authorisation might not be removed straight away (this depends on your bank). These held funds are usually returned to your card within a few days!
However, if you haven’t set up an Openpay payment plan and don’t recognise the transaction, please contact us for immediate assistance.
Our customer service team is available Monday to Friday 9am to 5pm AEST on 1300 168 359 or alternatively by contacting us online here.
You’ll need to tell us the date and the amount of the transaction, and the last four digits of the payment card.
