We’ll send you an SMS text and an email letting you know when an automatic payment has failed.
Don’t worry, we won’t charge you a late fee immediately. When a payment fails, you have 72 hours to make sure your payment details are up to date and there are enough funds on your card. If the payment fails after this time, we will charge a late fee to your plan.
For example: If your payment is due on a Monday and it hasn't been paid by Wednesday, a late fee will be applied.
However sometimes, things happen that affects your ability to make a repayment. We get it, and we’ll work with you to help work through things.
If for any reason your financial circumstances have changed, and you find you are unable to make an upcoming payment please contact us as early as possible.
We have a few options available that are there to assist you in times like this. Send us a request using our Online Form and a member of our Customer Support team will be in touch with to discuss a solution for your situation.
